Help and FAQ

A character that is already drawn, with its emotes and badges, sold only once. As soon as you adopt it, nobody else can have it. It stays in the gallery marked “Adopted”, with a link to your channel if you want one.

Yes. For a mascot from the gallery, all its emotes and badges are shown on its page, with the Mascottery watermark. For a mascot created for you, you get a preview within 48 hours and you only pay if you like it.

Within 5 business days after payment, in your account: emotes in 112, 56 and 28 px, animated emotes as GIFs under 1 MB, badges in 72, 36 and 18 px.

Yes. Your emotes work right away on Discord, and on Twitch thanks to free extensions like 7TV or BetterTTV. The day you become an Affiliate, everything is ready.

That’s the “emote from your idea” option: 5 € for a static one, 8 € for an animated one. We agree on the concept together before drawing it.

No. Animal, imaginary creature, plant, object, person (you or your character, as a cartoon): anything works, as long as it’s an original, family-friendly creation.

Yes. Each image is produced with an image AI, then directed, corrected, animated and checked one by one at 28 px, the size of an emote in chat. That’s what keeps your mascot identical from one emote to the next.

We fix it or change it for free. Our order rules are designed to pass Twitch’s review.

Yes, as often as you like: from your account, the “Emotes for” button followed by your mascot’s name opens the catalog with it already selected. A pack for a mascot you already own costs the price of the mascot less.

It’s for professionals only (sole trader or company, with a SIRET number). Apply from your account. Each new customer brought in by your code or your link earns you 20% of their first purchase (excluding tax), which you receive by bank transfer from 10 €, or spend with us with 50% extra.