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Privacy and cookies

This English translation is provided for information only. The French version is the only legally binding one: read the French version.

1. WHO IS RESPONSIBLE FOR YOUR DATA

Quadratech, SAS, Parc Florian, bâtiment G, 164 boulevard Mireille Lauze, 13010 Marseille, publisher of Mascottery. Contact for any question about your data: contact@mascottery.net or a ticket from the “Support” page.

2. WHAT DATA WE COLLECT, AND WHY

a) To process your order and deliver it to you (performance of the contract)
   Name or username, e-mail address, country, billing address, content of
   the order, exchanges relating to the order (brief, approvals, revisions),
   address of your channel (Twitch, YouTube, Kick…).
b) To keep our accounts (legal obligation)
   Invoices and proof of payment. We never see or store
   your card number: it is processed by our payment service provider.
c) To contact you again at the right time (legitimate interest, with a right to object)
   Discord username and social media accounts that you give us,
   mascot chosen (type of animal, colours), dates relevant to your channel
   (channel anniversary, affiliate date), origin of your order
   (channel, affiliate code), your satisfaction rating.
   We use this information to suggest offers related to your
   purchases (for example a seasonal pack before Halloween) and to improve our offers.
   You can object to this at any time: unsubscribe link in every
   e-mail, or a simple request by ticket.
d) Only if you choose to answer (consent)
   Age range and gender, in an optional questionnaire. These answers are
   used only for aggregate statistics. Not answering changes nothing about
   your order, and you can have your answers deleted at any time.
e) For affiliates (performance of the affiliate contract)
   Identity, contact details, bank details for payouts, statistics
   on clicks and sales linked to your code.
f) To operate and secure the site
   Technical connection data and cookies (see point 7).

3. HOW LONG WE KEEP THEM

   - Order data and exchanges: for the duration of the business relationship, then
     5 years for evidentiary purposes.
   - Invoices: 10 years (accounting obligation).
   - Data used to contact you again: 3 years after your last purchase
     or your last contact, then deletion or anonymisation.
   - References and settings of your mascot: for as long as you are a customer, so
     that it can be reproduced identically; deleted on request.
   - Affiliate data: duration of the contract, then 10 years for accounting documents.

4. WHO HAS ACCESS TO THEM

Our team, and our service providers, each only for what concerns them:
   - payment: Stripe; payment in 3 instalments: Klarna;
   - hosting of the site: OVHcloud (France);
   - sending of e-mails: Brevo (Sendinblue SAS, France) and Google Workspace;
   - management of support tickets: our own module, on our server; Discord
     (Discord Inc., United States) if you choose to write to us on our Discord server;
   - affiliate tracking: our own module, on our server;
   - Club subscription: Stripe (Stripe Payments Europe, Ireland);
   - invoices: Qonto (Olinda SAS, France);
   - image generation: OpenAI, to which are sent
     the descriptions and reference images needed for the creation, to
     the exclusion of your contact details.
We do not sell or rent your data to anyone.

5. TRANSFERS OUTSIDE THE EUROPEAN UNION

Some service providers may process data outside the European Union (in particular in the United States). These transfers are governed by the safeguards provided for by the GDPR (adequacy decision or standard contractual clauses).

6. YOUR RIGHTS

You may request access to your data, their rectification, their erasure, the restriction of their processing, their portability, and object to their use to contact you again. You may withdraw your consent at any time for optional data. To exercise these rights: contact@mascottery.net or a ticket. Reply within one month. You may also lodge a complaint with the CNIL (www.cnil.fr).

7. COOKIES

The site uses only strictly necessary cookies, which do not require your consent: basket, login to the customer account, and those of our payment service provider (Stripe), which are essential to payment security. One single exception, and only if you accept it: when you arrive through the link of an affiliate creator, a banner offers to remember that link for 30 days (one cookie), so that the creator is rewarded if you order. If you refuse, nothing is recorded; you can still enter their code at payment.

Audience measurement is carried out with Umami, installed on our own server: no cookie is set, no data is passed on to a third party, your IP address is not stored and you are not tracked from one site to another. It is used only for aggregate statistics (pages viewed, origin of visits). If your browser asks not to be tracked (“Do Not Track”), no measurement is made. We use no advertising cookies; if that were to change, your consent would be requested before any cookie is set.

8. MINORS

Our offers are intended for adults. A minor may order only with the consent of their legal representative.

9. CHANGES

This policy may change; the date of the last update appears at the top of the page.