Withdrawal and refund

This English translation is provided for information only. The French version is the only legally binding one: read the French version.

THE ESSENTIALS

You always see a free preview before paying for a mascot. You pay only if you like the result.

1. BEFORE PAYMENT

The watermarked preview is free and commits you to nothing. If it does not suit you, you owe nothing.

2. AFTER PAYMENT, BEFORE PRODUCTION BEGINS

As long as we have not started producing your order, we refund you in full on simple request, from the “Withdraw from an order” page: it is automatic, and you receive an acknowledgement of receipt by e-mail.

3. ONCE PRODUCTION HAS BEGUN: PERSONALISED CREATIONS

A mascot, emotes or scenes made for you are personalised creations and digital content. The law (Article L221-28, 3° and 13°, of the French Consumer Code (Code de la consommation)) provides that the 14-day right of withdrawal does not apply to these creations, provided that you have requested an immediate start and waived this right at the time of payment (checkbox). In return, you have the revisions included in your offer, and the guarantee of conformity below.

4. GENERIC PACKS (IMMEDIATE DOWNLOAD)

The download begins upon payment, with your consent and your waiver of the right of withdrawal (checkbox). No refund after download, except for a defective file.

5. THE CLUB

No minimum commitment: you cancel at any time, online, from the “Cancel the Club” page (without having to log in) or from your customer account. The current month remains due and you enjoy it until it ends. If you subscribe and then change your mind within 14 days without having downloaded any Club content, we refund the first month.

6. IF SOMETHING IS WRONG (GUARANTEE OF CONFORMITY)

Unreadable file, wrong format, creation that does not match what you had approved: we correct it within 5 working days. If we are unable to do so, we refund the creation concerned.

7. REFUSAL BY A PLATFORM

If Twitch or another platform refuses a creation for a reason relating to the image, we correct it, or we replace it with another equivalent creation, free of charge, once, on presentation of the refusal.

8. WHAT HAPPENS AFTER A REFUND

A refunded creation no longer belongs to you: you stop using it and delete the files. A refunded mascot returns to our gallery and may be adopted by someone else.

9. HOW TO MAKE A REQUEST

From the “Withdraw from an order or cancel the Club” page (link at the bottom of every page of the site, and in your customer account): your name, the e-mail address of the order and its number, a summary, then a confirmation button. You immediately receive an acknowledgement of receipt by e-mail, with the date and time. You can also use the form below, or a ticket. Refunds are made within 14 days, by the means of payment used for the order.

APPENDIX — MODEL WITHDRAWAL FORM

(to be used only in cases where the right of withdrawal applies)

To Quadratech, Parc Florian, bâtiment G, 164 boulevard Mireille Lauze, 13010 Marseille, contact@mascottery.net
I hereby give notice that I withdraw from the contract relating to the
order below:
   Ordered on: ....................   Order number: ....................
   Name or username: ....................
   E-mail address used for the order: ....................
   Date: ....................   Signature (if sent on paper): ....................