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Terms of Sale

This English translation is provided for information only. The French version is the only legally binding one: read the French version.

ARTICLE 1 — WHO SELLS, AND TO WHOM

These General Terms and Conditions of Sale (the “Terms of Sale”) apply to all sales concluded on https://mascottery.net between Quadratech, a SAS registered with the Marseille RCS (Trade and Companies Register) under number 930 292 800 (“we”), and any person who places an order there (“you”). Any order implies acceptance of these terms, by means of a checkbox at the time of payment.

ARTICLE 2 — WHAT WE SELL

We sell digital graphic creations for content creators:
  a) unique mascots: each character is sold to one customer only;
  b) custom mascots created from your idea;
  c) emotes made from our catalogue of poses, with your mascot;
  d) emotes based on your idea, outside the catalogue;
  e) sub badges, alerts and stream scenes;
  f) packs combining several of these items;
  g) seasonal packs and ready-to-print files;
  h) generic packs, identical for all buyers;
  i) an optional subscription, the Club (Article 12).
The exact content of each offer is the one described on its page on the day of the order.

ARTICLE 3 — HOW IT IS MADE

Our illustrations are produced using generative artificial intelligence tools, then directed, corrected, animated and checked one by one by our team. You are informed of this before any order.

ARTICLE 4 — HOW AN ORDER PROCEEDS

4.1 Gallery mascot. The creations already made for a unique mascot (character sheet, emotes, animated emotes, badges) can be seen on its page before any purchase, protected by a watermark: they serve as the preview. 4.2 Reservation. From its page, you can reserve a unique mascot for 24 hours. Once this period has passed without a purchase, it becomes available again. 4.3 Custom mascot. You first receive, without paying anything, a preview protected by a watermark (the mascot and 3 emotes), within 48 hours. If the preview suits you, you pay. Full production begins after payment (or after the first instalment, Article 7). 4.4 If the preview does not suit you, you owe nothing. Previews remain our property and may not be used. 4.5 We may refuse or cancel an order that is contrary to our order rules (Article 5); the sums already paid are then refunded in full.

ARTICLE 5 — ORDER RULES

The order rules published on the site form part of these terms: no existing character, logo or trademark; no real person; content suitable for all audiences and compliant with the rules of the broadcasting platforms. You warrant that you have the right to use the references you send us.

ARTICLE 6 — PRICES

Prices are stated in euros, all taxes included (French VAT included). The applicable price is the one displayed at the time of the order. Discount codes cannot be combined with one another, unless otherwise stated.

ARTICLE 7 — PAYMENT

7.1 Payment is made online by bank card, through a secure payment service provider. We never have access to your card numbers. 7.2 Payment in one go. The price is paid in a single payment when you order; we do not offer payment in instalments. 7.3 An invoice is available in your customer account.

ARTICLE 8 — DELIVERY

8.1 Delivery is exclusively digital: the files are made available in your customer account, and you are notified by e-mail. 8.2 Indicative lead times from payment: 5 working days for a pack, 5 working days for a single-item order, 48 hours for Club members. 8.3 Formats delivered: emotes at 28, 56 and 112 pixels (PNG, or GIF under 1 MB for animated ones), Discord version; badges at 18, 36 and 72 pixels; scenes and alerts supplied with a file to import and a tutorial. 8.4 In the event of a delay of more than 7 days beyond the announced lead time, you may cancel the undelivered part and be refunded for it.

ARTICLE 9 — APPROVAL AND REVISIONS

9.1 Each creation is presented to you for approval in your customer account. If you do not reply within 14 days, it is deemed approved. 9.2 Each offer includes a number of revisions stated on its page. A revision is a correction to an existing creation (expression, colour, detail). A change of concept or of character is a new order. 9.3 Beyond the number included, each additional revision is charged at the rate displayed on the site.

ARTICLE 10 — APPROVAL BY THE PLATFORMS

The platforms (Twitch, YouTube, Kick, Discord…) apply their own rules and sometimes approve images manually. We design our creations to comply with them, without being able to guarantee their decision. If a delivered creation is refused by a platform for a reason relating to the image, we correct it, or we replace it with another equivalent creation, free of charge, once, on presentation of the refusal.

ARTICLE 11 — RIGHT OF WITHDRAWAL

11.1 Principle. For an online purchase, a consumer has in principle
14 days to withdraw, without giving any reason.
11.2 Exceptions provided for by law (Article L221-28 of the French Consumer
Code (Code de la consommation)). This right does not apply:
  - to creations that are personalised or made to your specifications (mascot,
    emotes in your likeness, scenes bearing your name…);
  - to digital content supplied without a tangible medium, the performance of
    which has begun with your express consent and for which you have waived
    your right of withdrawal (checkbox at the time of payment).
11.3 In practice: you see a free preview before paying; as long as
production has not begun, we refund in full on simple request,
from the “Withdraw from an order” page (accessible without an account) or from
your customer account. An acknowledgement of receipt is sent to you by e-mail.
11.4 The details, the case of the Club and the model form are set out on the
“Withdrawal and refunds” page.
11.5 Effect of a refund. When a mascot or creations are
refunded, for any reason whatsoever, the corresponding licence of use
ends: you stop using them and delete the
files. The mascot and its variations may then be put back on sale.

ARTICLE 12 — THE CLUB (OPTIONAL SUBSCRIPTION)

12.1 Content. The Club entitles you, for as long as the subscription is active, to the benefits described on its page on the day you subscribe (seasonal packs released during the subscription, monthly communication kit, early access, discount on the catalogue, priority handling, one request handled at a time). 12.2 Term. The subscription is monthly, with no minimum commitment, tacitly renewed each month and paid in advance by card (payment secured by Stripe). It is reserved for customers who own a mascot. 12.3 Pause. You can pause it for one, two or three months from your customer account; no payment is taken during the pause, and the benefits are suspended. 12.4 Cancellation. You can cancel at any time, online, from the “Cancel the Club” page (accessible without an account) or from your customer account, with an acknowledgement of receipt by e-mail. Cancellation takes effect at the end of the month already paid for, or immediately if you so choose. 12.5 Seasonal packs. A season’s pack is guaranteed for a sign-up made before the deadline stated on the Club page. Content received during the subscription remains yours. 12.6 Changes. We may change the content or the price of the Club by notifying you by e-mail at least 30 days in advance; you may then cancel at no cost before the change takes effect.

ARTICLE 13 — RIGHTS IN THE CREATIONS

The rights granted to you, the uniqueness commitment for mascots and the prohibited uses are described in the “Licence of Use”, which forms part of these terms. Unless you object, we may show your creations as examples of our work.

ARTICLE 14 — STATUTORY WARRANTIES

You benefit from the legal guarantee of conformity applicable to digital content (Articles L224-25-12 et seq. of the French Consumer Code (Code de la consommation)) and from the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code (Code civil)). In the event of a lack of conformity (unreadable file, wrong format, creation not matching the approved order), we correct it; failing that, we refund.

ARTICLE 15 — LIABILITY

We are not liable for the use you make of the creations, for the decisions of the platforms, or for any unavailability of the site caused by a third party. Nothing in these terms limits the rights that the law grants to consumers.

ARTICLE 16 — SUPPORT AND COMPLAINTS

Any request is made by ticket from the “Support” page or from your customer account. We reply within 48 working hours.

ARTICLE 17 — CONSUMER MEDIATION

In accordance with the provisions of the French Consumer Code (Code de la consommation) concerning “the mediation process for consumer disputes”, after having contacted us and in the absence of a reply that satisfies you, you may have recourse, free of charge, to a consumer mediation procedure with: CM2C, 49 rue de Ponthieu, 75008 Paris. Telephone: 01 89 47 00 14. Website: https://www.cm2c.net/declarer-un-litige.php. E-mail: litiges@cm2c.net.

ARTICLE 18 — PERSONAL DATA

See the “Privacy Policy”.

ARTICLE 19 — GOVERNING LAW

These terms are governed by French law and drafted in French. If you are a consumer residing in another country of the European Union, you retain the protection of the mandatory rules of your country.

ARTICLE 20 — CHANGES

We may change these terms; the applicable version is the one in force on the day of your order.